FAQs2018-09-15T10:06:04+00:00

Frequently Asked Questions
We have been asked a lot of questions about biometrics over the years. See below for answers to some of those most frequently asked.

FAQs

Biometric solutions are more accurate and secure than cards or keys, because a fingerprint cannot be lost or stolen. They are more convenient and cost-effective than traditional employee attendance systems, because biometrics are the sole technology capable of eliminating buddy punching and falsified time cards. Biometric systems are extremely accurate, quick to implement, and cost effective.
No. PeopleKey fingerprint readers never capture or store an image of your actual fingerprint. Rather, the fingerprint sensor identifies unique minutiae points and measurements within your fingerprint and creates a digital template (not an image) for matching.
A fingerprint template is a set of lines, angles and measurements (minutiae) based upon the unique characteristics of an individual’s fingerprint. These details are captured upon enrolling a person’s fingerprint into the system, and later used for 1:1 or 1:n matching. No actual fingerprint images are stored on the PeopleKey readers or in a database – the template is simply a mathematical representation of your fingerprint’s unique characteristics. Templates are encrypted and cannot be reverse-engineered to form a fingerprint image. PeopleKey uses standardized fingerprint templates approved by NIST (National Institute of Standards and Technology), the leading biometric standards organization.
PeopleKey solutions are unique from a quality, innovation and service perspective. Our products incorporate some of the world’s highest quality fingerprint sensors and matching algorithms. Our software solutions are robust and scalable, suitable for companies with 10 or 10,000 employees. We employ unique innovations such as customized printing solutions, sophisticated wireless communications options, integration with payroll systems, and more. We offer unparalleled customer support services to get your solutions up and running, as well as competitive pricing.
PeopleKey fingerprint readers incorporate non-coated sensors that are harder than steel and typically require zero post-installation maintenance. If the sensor becomes coated with dirt or grease, it may simply be wiped clean with a soft cloth.
PeopleKey fingerprint readers incorporate a wide variety of connectivity options, and can also be used in standalone mode. Most installations call for connection via ethernet, but RS232 and RS485 are options. The readers can also connect wirelessly via 802.11n (access point required). Please contact us for more details.
You may enroll any fingerprint into the PeopleKey solution, but because each of your fingers is different, you must also use the same finger for later verifications. Most customers use their right index finger or thumb for enrollments and verifications.
False acceptance rate (FAR) is a measure of biometric accuracy. It represents the probability that a given biometric system will accept an incorrect input as a positive match. FAR is calculated by testing known biometric templates against a large database. The PeopleKey algorithm was tested and shown to have a theoretical FAR of 0.0001; in other words there is only a 1 in 10,000 chance that a finger could incorrectly be identified as a positive match. By contrast, the false reject rate (FRR) is a measure of the probability that a biometric system will incorrectly reject an input as a negative match. FAR and FRR rates have an inverse relationship with one another. In other words, the more selective the biometric system is (better FAR rate), the more likely that the system will also begin to occasionally reject the correct fingerprint. PeopleKey systems leverage the BioEngine 6 algorithm, which is one of the best fingerprint matching algorithms in the world. It has an FAR rate of 0.0001 with an FRR rate of only 0.013.
Also called verification, 1:1 matching is a method of examining one biometric record against another in order to determine whether the two match. This is the type of biometric match that occurs, for instance, when a biometric system is set up for card + finger matching. The user swipes a card, which tells the biometric reader who the user is supposed to be. The user then proves his / her identity by scanning a finger on the device. This type of matching is very fast and accurate, and has been in use for some time. By contrast, 1:n matching is a means of identifying a person against a broad database of other users simply by means of a fingerprint. In this scenario, no PIN numbers or cards are required. The user simply places his / her finger on the PeopleKey reader, and a very rapid search is initiated in order to find and verify the user’s identity. This type of matching is more convenient since no PIN numbers or cards are required. However, in order to keep search speeds high, it is recommended only for installations with 3,000 or fewer enrolled users (1:n where n = ≤ 3000) . As time goes on, we continue to make refinements that allow for faster matching and subsequently larger numbers in 1:n matching. Please check the technical news section of the website for the latest news about PeopleKey firmware and software.
Absolutely. PeopleKey fingerprint readers can connect a large number of sites together across various geographic territories, with a centrally located server managing user profiles, access control permissions, etc. Qantas Airlines, for instance, uses a network of PeopleKey readers that are distributed among all major airports in Australia.
Yes, PeopleKey fingerprint readers use TCP/IP and can be located across the world. Please contact us (or your local PeopleKey distributor) for more details and assistance.
PeopleKey’s fingerprint sensors and template matching algorithms are among the best in the world, and we rarely have difficulties with the enrolment of fingers. However, a very minor percentage of the population has poor quality fingerprints due to injuries, skin disorders or heavy manual labour. These users can generally be enrolled into PeopleKey systems due to an option on the readers that we call Multi-Placement-Enrolment. In the rare case of a complete failure to enrol, particular users may be assigned secure PIN codes or a card + PIN option.
All PeopleKey hardware comes with a 12 month warranty, which covers manufacturing defects or component failure. PeopleKey also offers a range of support agreements that most clients choose to take advantage of. Standard support agreements cover unlimited phone support, and free firmware / software upgrades. Agreements can also be customized to suit your organization’s needs; please contact us to discuss custom support options.
Payroll is generally a company’s greatest cost. Traditional employee attendance systems are inefficient and make it very easy for employees to cheat the system by writing false times on a time sheet, or clocking in and out for one another with time cards. This causes most firms to overpay wages by 2-6% annually. Most employee attendance systems also take time to administer, and do not connect to payroll systems. PeopleKey solutions, by contrast, are accurate, convenient to use, and make it impossible for employees to clock in or out for one another. PeopleKey solutions can even compare your employee rosters to real-world in / out transaction data, and export the results to your existing payroll application. Net result? Employees are kept honest, companies stop overpaying wages, and administrators spend far less time processing payroll. Biometric time & attendance solutions are scalable, affordable, and can pay for themselves quickly, whether your company has 10 employees or 10,000.
Employees typically have varied reactions to the implementation of a biometric attendance system. Conscientious employees and payroll administrators will find the solution easy to use and appreciate its convenience. Those who presently take advantage of a standard attendance system will resist the move to biometrics, because it stops buddy punching and falsified time cards.
No. Each PeopleKey fingerprint reader stores up to 30,000 fingerprint templates and 60,000 in / out transactions by default (easily expandable). In case of a power outage, when the power is restored these units will sync with FingerLan again automatically. In case the server running FingerLan goes down, transactions can also be retrieved from the readers manually via an USB connection.
Unlike cards or keys, an individual’s fingerprint cannot be lost or stolen. The biometric access control system is much more secure than others because it works based upon your identity, rather than something that you have (such as keys) or something that you know (such as a PIN number). Fingerprint-based access control solutions are also fast, convenient, and surprisingly affordable.
In this case an employee’s start or end time can be adjusted according to your company policy. We can also set the biometric employee attendance system up so that if a person clocks in late, his / her start time will automatically be X. Please contact us for information on customizations to meet your company’s specific needs; we’ll be happy to help you.
Certainly, and in fact, this is one of the major strengths of the PeopleKey solution. We offer a software package called JetStream that allows you to easily compare the real-world transaction data from the fingerprint readers to your employee rosters, apply and edits / special rules, and export the data in a format suitable for your existing payroll application. This solution greatly reduces your time spent on payroll administration.
The V90 reader is water resistant but should not be mounted any place where direct rain or other liquids can interfere with the operation of the unit. The V30 boasts full IP65 ratings and allows for more flexibility in outdoor installations.
PeopleKey fingerprint readers have the capability to connect to a web server in order to allow for the printing of customized messages upon verification. Transactions can also be printed directly from the V30 fingerprint reader. Please contact us to in order to discuss your project requirements and we will be happy to help you.
In a typical installation, an individual is enrolled on a PeopleKey fingerprint reader, and his / her access control privileges (where he / she can enter and when) are set up in the FingerLan application by an administrator. When the individual later returns to enter a door or pass through a turnstile, he / she places a finger on the PeopleKey reader and is subsequently granted or denied entry based upon his / her unique fingerprint. PeopleKey access control systems can be combined with card solutions and our fingerprint readers are easily integrated with existing alarm systems and door strikes.
PeopleKey readers can perform verifications by fingerprint only, card + fingerprint, or PIN + fingerprint. Our fingerprint readers are compatible with HID iCLASS and Mifare cards and we offer optional integrated card readers in our products.
Please contact PeopleKey (or your local distributor, if you are located outside of Australia) in order to discuss your company’s specific access control or employee attendance needs. Our sales team will discuss the appropriate biometric solution with you, offer a free quote, and help you schedule an installation.
When the fingerprint readers are used in networked mode, the Fingerlan application is installed on a PC or server. Fingerlan manages user profiles, access control settings and more. The application can easily run on a standard Windows PC; many customers with large installations prefer to run the application on an existing server.
Power is required in order for the V90 or V30 to operate a door strike for access control, so readers are sometimes installed with a power backup. Safety is not compromised because fingerprint readers are typically used to control entry into a particular area, but not out of it. In a power failure, users would be able to exit controlled areas but would not be able to enter them again until power was restored (or unless the readers and door strikes were operating with a power backup). In terms of auditing, each V30 fingerprint reader stores up to 32,000 user templates and 60,000 in / out transactions by default (the memory is expandable). In case of a power outage, all transactions are automatically retrieved by the Fingerlan application when power is restored.
Each V90 or V30 fingerprint reader will control up to 4 doors with its optional integrated 24-way IO board. Doors are typically controlled via Wiegand interface or relay; the V90 or V30 can also be connected directly to a door strike.
The V90 fingerprint reader is water resistant but should not be mounted any place where direct rain or other liquids can interfere with the operation of the unit. The V30 has full IP65 rating that allows for more flexibility in harsh outdoor environments.
Certainly. The V90 or V30 fingerprint readers can easily be connected with existing alarm systems via Wiegand interfaces or relays. PeopleKey is also working with prominent enterprise access control companies around the globe in order to offer plug and play biometric solutions for companies with existing card-based systems. Please contact us for more details on how PeopleKey access control systems integrate with your existing building security systems.
Please contact PeopleKey (or your local distributor, if you are located outside of Australia) in order to discuss your company’s specific access control needs. Our sales team will discuss the appropriate biometric solution with you, offer a free quote, and help you schedule an installation.
Biometric solutions are more accurate and secure than cards or keys, because a fingerprint cannot be lost or stolen. They are more convenient and cost-effective than traditional employee attendance systems, because biometrics are the sole technology capable of eliminating “buddy punching” and falsified time cards. Biometric systems are extremely accurate, quick to implement, and cost effective.
No. PeopleKey fingerprint readers never capture or store an image of your actual fingerprint. Rather, the fingerprint sensor identifies unique minutiae points and measurements within your fingerprint and creates a digital template (not an image) for matching.
A fingerprint template is a set of lines, angles and measurements (minutiae) based upon the unique characteristics of an individual’s fingerprint. These details are captured upon enrolling a person’s fingerprint into the system, and later used for 1:1 or 1:n matching. No actual fingerprint images are stored on the PeopleKey readers or in a database – the template is simply a mathematical representation of your fingerprint’s unique characteristics. Templates are encrypted and cannot be reverse-engineered to form a fingerprint image. PeopleKey uses standardized fingerprint templates approved by NIST (National Institute of Standards and Technology), the leading biometric standards organization.
PeopleKey solutions are unique from a quality, innovation and service perspective. Our products incorporate some of the world’s highest quality fingerprint sensors and matching algorithms. Our software solutions are robust and scalable, suitable for companies with 10 or 10,000 employees. We employ unique innovations such as customized printing solutions, sophisticated wireless communications options, integration with payroll systems, and more. We offer unparalleled customer support services to get your solutions up and running, as well as competitive pricing.
PeopleKey fingerprint readers incorporate non-coated sensors that are harder than steel and typically require zero post-installation maintenance. If the sensor becomes coated with dirt or grease, it may simply be wiped clean with a soft cloth.
PeopleKey fingerprint readers incorporate a wide variety of connectivity options, and can also be used in standalone mode. Most installations call for connection via ethernet, but RS232 and RS485 are options. The readers can also connect wirelessly via 802.11n (access point required). Please contact us for more details.
You may enroll any fingerprint into the PeopleKey solution, but because each of your fingers is different, you must also use the same finger for later verifications. Most customers use their right index finger or thumb for enrollments and verifications.
False acceptance rate (FAR) is a measure of biometric accuracy. It represents the probability that a given biometric system will accept an incorrect input as a positive match. FAR is calculated by testing known biometric templates against a large database. The PeopleKey algorithm was tested and shown to have a theoretical FAR of 0.0001; in other words there is only a 1 in 10,000 chance that a finger could incorrectly be identified as a positive match. By contrast, the false reject rate (FRR) is a measure of the probability that a biometric system will incorrectly reject an input as a negative match. FAR and FRR rates have an inverse relationship with one another. In other words, the more selective the biometric system is (better FAR rate), the more likely that the system will also begin to occasionally reject the correct fingerprint. PeopleKey systems leverage the BioEngine 6 algorithm, which is one of the best fingerprint matching algorithms in the world. It has an FAR rate of 0.0001 with an FRR rate of only 0.013.
Also called verification, 1:1 matching is a method of examining one biometric record against another in order to determine whether the two match. This is the type of biometric match that occurs, for instance, when a biometric system is set up for card + finger matching. The user swipes a card, which tells the biometric reader who the user is supposed to be. The user then proves his / her identity by scanning a finger on the device. This type of matching is very fast and accurate, and has been in use for some time. By contrast, 1:n matching is a means of identifying a person against a broad database of other users simply by means of a fingerprint. In this scenario, no PIN numbers or cards are required. The user simply places his / her finger on the PeopleKey reader, and a very rapid search is initiated in order to find and verify the user’s identity. This type of matching is more convenient since no PIN numbers or cards are required. However, in order to keep search speeds high, it is recommended only for installations with 3,000 or fewer enrolled users (1:n where n = ≤ 3000) . As time goes on, we continue to make refinements that allow for faster matching and subsequently larger numbers in 1:n matching. Please check the technical news section of the website for the latest news about PeopleKey firmware and software.
Absolutely. PeopleKey fingerprint readers can connect a large number of sites together across various geographic territories, with a centrally located server managing user profiles, access control permissions, etc. Qantas Airlines, for instance, uses a network of PeopleKey readers that are distributed among all major airports in Australia.
Yes, PeopleKey fingerprint readers use TCP/IP and can be located across the world. Please contact us (or your local PeopleKey distributor) for more details and assistance.
PeopleKey’s fingerprint sensors and template matching algorithms are among the best in the world, and we rarely have difficulties with the enrollment of fingers. However, a very minor percentage of the population has poor quality fingerprints due to injuries, skin disorders or heavy manual labor. These users can generally be enrolled into PeopleKey systems due to an option on the readers that we call Multi-Placement-Enrollment. In the rare case of a complete failure to enroll, particular users may be assigned secure PIN codes or a card + PIN option.
All PeopleKey hardware comes with a 12 month warranty, which covers manufacturing defects or component failure. PeopleKey also offers a range of support agreements that most clients choose to take advantage of. Standard support agreements cover unlimited phone support, free on-site support in case of component failure, and free firmware / software upgrades. Agreements can also be customized to suit your organization’s needs; please contact us to discuss custom support options.
Payroll is generally a company’s greatest cost. Traditional employee attendance systems are inefficient and make it very easy for employees to cheat the system by writing false times on a timesheet, or clocking in and out for one another with time cards. This causes most firms to overpay wages by 2-4% annually. Most employee attendance systems also take time to administer, and do not connect to payroll systems. PeopleKey solutions, by contrast, are accurate, convenient to use, and make it impossible for employees to clock in or out for one another. PeopleKey solutions can even compare your employee rosters to real-world in / out transaction data, and export the results to your existing payroll application. Net result? Employees are kept honest, companies stop overpaying wages, and administrators spend far less time processing payroll. Biometric time & attendance solutions are scalable, affordable, and can pay for themselves quickly, whether your company has 10 employees or 10,000.
Employees typically have varied reactions to the implementation of a biometric attendance system. Conscientious employees and payroll administrators will find the solution easy to use and appreciate its convenience. Those who presently take advantage of a standard attendance system will resist the move to biometrics, because it stops buddy punching and falsified time cards.
No. Each PeopleKey fingerprint reader stores up to 30,000 fingerprint templates and 60,000 in / out transactions by default (easily expandable). In case of a power outage, when the power is restored these units will sync with Fingerlan again automatically. In case the server running Fingerlan goes down, transactions can also be retrieved from the readers manually via an USB connection.
Unlike cards or keys, an individual’s fingerprint cannot be lost or stolen. The biometric access control system is much more secure than others because it works based upon your identity, rather than something that you have (such as keys) or something that you know (such as a PIN number). Fingerprint-based access control solutions are also fast, convenient, and surprisingly affordable.
In this case an employee’s start or end time can be adjusted according to your company policy. We can also set the biometric employee attendance system up so that if a person clocks in late, his / her start time will automatically be X. Please contact us for information on customizations to meet your company’s specific needs; we’ll be happy to help you.
Certainly, and in fact, this is one of the major strengths of the PeopleKey solution. We offer a software package called Tidy Time that allows you to easily compare the real-world transaction data from the fingerprint readers to your employee rosters, apply and edits / special rules, and export the data in a format suitable for your existing payroll application. This solution greatly reduces your time spent on payroll administration.
The current V70i reader is water resistant but should not be mounted anyplace where direct rain or other liquids can interfere with the operation of the unit. Future readers will boast full IP65 ratings and allow for more flexibility in outdoor installations.
PeopleKey fingerprint readers have the capability to connect to a web server in order to allow for the printing of customized messages upon verification. Transactions can also be printed directly from the V70i fingerprint reader. Please contact us to in order to discuss your project requirements and we will be happy to help you.
In a typical installation, an individual is enrolled on a PeopleKey fingerprint reader, and his / her access control privileges (where he / she can enter and when) are set up in the Fingerlan application by an administrator. When the individual later returns to enter a door or pass through a turnstile, he / she places a finger on the PeopleKey reader and is subsequently granted or denied entry based upon his / her unique fingerprint. PeopleKey access control systems can be combined with card solutions and our fingerprint readers are easily integrated with existing alarm systems and door strikes.
PeopleKey readers can perform verifications by fingerprint only, card + fingerprint, or PIN + fingerprint. Our fingerprint readers are compatible with HID iCLASS and Mifare cards and we offer optional integrated card readers in our products.
Please contact PeopleKey (or your local distributor, if you are located outside of Australia) in order to discuss your company’s specific access control or employee attendance needs. Our sales team will discuss the appropriate biometric solution with you, offer a free quote, and help you schedule an installation.
When the fingerprint readers are used in networked mode, the Fingerlan application is installed on a PC or server. Fingerlan manages user profiles, access control settings and more. The application can easily run on a standard Windows PC; many customers with large installations prefer to run the application on an existing server.
Power is required in order for the V30 to operate a door strike for access control, so readers are sometimes installed with a power backup. Safety is not compromised because fingerprint readers are typically used to control entry into a particular area, but not out of it. In a power failure, users would be able to exit controlled areas but would not be able to enter them again until power was restored (or unless the readers and door strikes were operating with a power backup). In terms of auditing, each V30 fingerprint reader stores up to 32,000 user templates and 60,000 in / out transactions by default (the memory is expandable). In case of a power outage, all transactions are automatically retrieved by the Fingerlan application when power is restored.
Each V30 fingerprint reader will control up to 4 doors with its optional integrated 24-way IO board. Doors are typically controlled via Wiegand interface or relay; the V30 can also be connected directly to a door strike.
The current V30 fingerprint reader is water resistant but should not be mounted anyplace where direct rain or other liquids can interfere with the operation of the unit. Future readers will have full IP65 ratings that will allow for more flexibility in harsh outdoor environments.
Certainly. The V30 and future fingerprint readers can easily be connected with existing alarm systems via Wiegand interfaces or relays. PeopleKey is also working with prominent enterprise access control companies around the globe in order to offer plug and play biometric solutions for companies with existing card-based systems. Please contact us for more details on how PeopleKey access control systems integrate with your existing building security systems.
Please contact PeopleKey (or your local distributor, if you are located outside of Australia) in order to discuss your company’s specific access control needs. Our sales team will discuss the appropriate biometric solution with you, offer a free quote, and help you schedule an installation.